Privacy Policy

Last Updated: July 24, 2026

Welcome to the GoldSpine Learning website (goldspinelearning.com), provided by GoldSpine Learning Private Limited ("GoldSpine Learning," "Company," "We," "Us," or "Our"). We are committed to protecting Your privacy and the security of Your personal information.

Purpose

This Privacy Policy ("Policy") explains how We collect, use, store, and disclose information when You visit or make a purchase on Our website (the "Platform"). By accessing or using the Platform, You consent to the practices described in this Policy.

About Us

The Company is engaged in the business of publishing and selling educational books, eBooks, flashcards, reference sheets, and learning kits through Our e-commerce platform, along with related services such as author publishing partnerships and institutional/corporate bulk orders.

By using the Platform and providing Your information, You expressly agree to be bound by this Policy and Our Terms of Use. You also agree to be governed by the applicable laws of India relating to data protection and privacy, including the Digital Personal Data Protection Act, 2023. If You do not agree, please refrain from using the Platform.

1. Information We Collect

We collect information You provide directly, and information collected automatically as You use the Platform.

1.1 Information You Provide Directly

• Name

• Email address

• Shipping and billing address

• Payment information (processed securely through third-party payment gateways; We do not store Your full card or UPI details on Our own servers)

• Order history and preferences

• Information You submit through forms on the Platform, such as the Partner With Us, Author, Careers, or Contact Us forms, including Your organization name, area of expertise, portfolio links, or message content.

1.2 Information Collected Automatically

• IP address, browser type, device type, and operating system.

• Pages visited, time spent on pages, products viewed, items added to cart, and click behaviour, collected through Google Analytics and Shopify analytics.

• Cookies and similar technologies used to remember Your cart, login session, and preferences.

We do not knowingly collect information from children under the age of 18 without appropriate parental or guardian consent.

2. How We Use Your Information

2.1 Fulfilling Orders & Services

• Processing and delivering physical and digital orders.

• Sending order confirmations, shipping updates, and delivery notifications.

• Processing Cash on Delivery (COD) and online payments.

• Responding to customer support, returns, and refund requests.

2.2 Improving Our Platform

• Analysing website traffic and User behaviour.

• Improving website design, navigation, and product offerings.

• Understanding which products and categories are most relevant to Our audience.

2.3 Communication & Marketing

• Sending transactional emails such as order and shipping updates.

• Sending promotional emails and offers with Your consent.

• Allowing You to unsubscribe from marketing communications at any time.

2.4 Partnerships, Authors & Careers

• Evaluating partnership, author, and career applications.

• Contacting You regarding current or future opportunities.

2.5 Legal & Regulatory Compliance

• Preventing fraud and misuse of the Platform.

• Complying with tax, consumer protection, and other legal obligations.

• Enforcing Our Terms of Use and protecting Our legal rights.

3. Use of Cookies

Our Platform uses cookies and similar technologies to:

• Keep items in Your shopping cart.

• Remember Your login session.

• Analyse website traffic and improve performance.

You may disable cookies through Your browser settings; however, certain features such as the shopping cart and checkout may not function correctly. Continued use of the Platform indicates Your consent to the use of cookies. Please refer to Our separate Cookie Policy for additional details.

4. Sharing of Information

We do not sell Your personal information. We may share information with:

• Payment gateway providers such as Razorpay or PayU.

• Courier and logistics partners for order fulfilment.

• Service providers assisting with hosting, analytics, email communication, and customer support.

• Government or regulatory authorities where required by law.

All third parties are required to process Your information in accordance with applicable data protection laws.

5. Data Storage & Security

Your information is stored on secure servers provided by Shopify and other authorised service providers.

We implement reasonable technical and organisational safeguards, including encryption during transmission and restricted access, to protect Your information.

Although We take appropriate security measures, no method of internet transmission is completely secure and We cannot guarantee absolute security.

If a data breach affecting Your personal information occurs, We will notify You within a reasonable timeframe where required by applicable law.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, comply with legal obligations, maintain accounting records, and resolve disputes. Information that is no longer required is securely deleted or anonymised.

7. Your Rights & Choices

Subject to applicable law, You may:

• Request access to Your personal information.

• Request correction of inaccurate information.

• Request deletion of Your personal information, subject to legal retention requirements.

• Withdraw consent for marketing communications.

• Submit a grievance regarding the processing of Your information.

To exercise these rights, please contact Us using the details below. Withdrawal of consent does not affect processing already completed and may limit Our ability to provide certain Services.

8. Third-Party Links

The Platform may contain links to third-party websites, including payment gateways, courier tracking pages, and social media platforms. These websites operate under their own privacy policies, and We are not responsible for their practices.

9. Children's Privacy

The Platform is intended for individuals aged 18 years or older, or minors using the Platform under the supervision of a parent or legal guardian. We do not knowingly collect personal information directly from children without appropriate consent.

10. Changes to this Privacy Policy

We may update this Policy from time to time to reflect changes in Our business practices or applicable law. Updated versions will be posted on this page together with the revised Last Updated date. Continued use of the Platform after any update constitutes acceptance of the revised Policy.

11. Governing Law & Dispute Resolution

This Policy shall be governed by the laws of India.

The Parties shall first attempt to resolve disputes through good-faith negotiation.

If the dispute remains unresolved within 15 days, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator jointly appointed by the Parties. The seat and venue of arbitration shall be Raebareli, Uttar Pradesh, India, and proceedings shall be conducted in English or Hindi.

Subject to the above, the courts at Raebareli, Uttar Pradesh shall have exclusive jurisdiction.

12. Intellectual Property

All content available on the Platform, including books, eBooks, flashcards, learning materials, branding, graphics, and website design, is owned by GoldSpine Learning or its licensors and is protected under applicable intellectual property laws. Nothing contained in this Policy grants You any ownership or licence rights.

13. Contact Us / Grievance Redressal

If You have any questions about this Policy or wish to exercise any of Your rights, please contact: